Critical Error – Your Site is Experiencing a Technical Issue (WordPress Version 5.5)
Your Site is Experiencing a Technical Issue. The reason of this generic error are very obvious. WordPress released an update to Version 5.5 on August 11th, 2020 after which plenty of plugins become outdated. With this recent upgrade from 5.4 to 5.5 ore or less thousand of WordPress website are encountering this error. I personally got 20 calls in a day from my clients about the same problem and requesting for its troubleshooting so that there websites can run successfully again.
In this article we are going to learn possible ways for its troubleshooting. Before we move to the troubleshooting phase; it would be nicer to known about the possible causes for:
- Possible causes of this error.
- Precautions needed before troubleshooting.
- How to troubleshoot critical error on your WordPress website?
Your Site is Experiencing a Technical Issue – Possible Causes
There are several causes for this error but the most significant occasions are as follow:
- Your website might not be updated since long.
- Website have plethora of plugin, theme and php updates available within your website dashboard.
- You ran a bulk plugin update.
- One of the installed plugin is conflicting with other(s).
Your Site is Experiencing a Technical Issue – Precautions
While running this troubleshoot to overcome this error; i suggest making sure for the following precautionary steps so that you don’t ran into another consequential problem. Let’s make sure,
- You have debug mode ON for your website.
- Latest backup of your website.
- Email from WordPress having details about the technical error.
Your Site is Experiencing a Technical Issue – Troubleshooting
Webmasters and/or administrator don’t even expecting this to happen. So there are chances that you don’t have debug mode control and latest backup of the website. In this scenario; safe mode dashboard will help you to figure out things quickly. If your website is using WordPress Version 5.4; you must receive an automated email like the one showing in this screenshot.
This email is very helpful to understand what went wrong when your website start showing this error. The error details can be found at the end of this email which looks like below screenshot. These details are mostly suitable for webmasters and wordpress developers who have strong grasp of wordpress troubleshooting knowledge.
Because of this email webmaster and wordpress developer can easily detect the issue without wasting a lot of time. This also involves checking console error to reach the exact cause of the error. We strongly recommend not to run for this error code and trying access code files at your own if you aren’t a developer and have atleast 1 years of professional working experience. So, we strongly recommend sending this email to your developer within 24 hours of its receipt since the safe mode key probably gets expire after 24 hours.
WordPress 5.5 – Troubleshooting Steps to Follow
Step#1. Within the email that you have received from WordPress. Look out for the recovery mode link/URL. This mostly shows in the center of email body. The screenshot below might be helpful.
Step#2. Once you’re logged in using your admin username and password. The first thing you need to do is to take backup of your website. If you’re not sure how to do that, All-in-One Migration plugin can help you out for this. Install the plugin >>> Go to Export >>> Select File option from the dropdown and wait for the complete backup. You may download it for your convenience but once it run the backup; that backup can also be found in your server’s public_html.
Step#3. Finally, start deactivating installed plugins one by one. As i already mentioned above; don’t try to run bulk update to avoid crashing of WordPress core files. While deactivating each plugin use incognito and/or private window of any browser to continuously check your website if it’s up or otherwise?
You might or might not see some error codes or Syntax error when your website become up and running but if you see such errors; please contact your webmaster or wordpress developer for fixing those error. If you’re unsure about a Reliable WordPress Developer; i recommend finding one of the best, talented, highly screened WordPress Developers at TopTal. You may find me as well in that list of Specialized WordPress Developer but if you don’t; please contact me sending an email.